FAQ - VISA CREDIT CARD
Do I need to notify the credit union if I plan to use my credit card when I am traveling out of the area?
Yes, please notify us when you are traveling with your credit card. When you use the card outside of your normal home range, it raises flags with Visa. Visa will contact you by phone or text message to verify card authorizations. If Visa doesn’t reach you, MPECU will attempt to contact you. Your card could be blocked if we are not able to reach you.MPECU
218-336-1800 or Toll Free: 1-866-724-3993
How can I pay my MPECU Visa credit card?
We have many ways to pay your MPECU Visa credit card:
- In person, at one of our three branches
- Mail a check
- EZCard Info site
- Online Banking (external loan payment)
- Auto pay (set this up with the loan dept.)
- Call MPECU and have a member service representative transfer funds from your MPECU savings or checking to your MPECU Visa.
- Pay by Phone: 1-800-808-7230
- Pay with a credit/debit card from another institution (might incur fees)
What is eZcardinfo?
eZCardInfo is a website maintained by Visa that allows you to access your credit card account information 24/7. It gives you the ability to view recent purchases, past & current statements, download data to financial software, pay your bill online and receive e-mail alerts of conditions or events affecting your account.
What are the annual fees and interest rates of the credit cards offered by MPECU?
The Visa Classic interest rate ranges from 9.9% - 15.9%, depending on your credit score. The card has no annual fees. Fees do apply for cash advances and late payments. Check the MPECU website for current fee information.
Is there a minimum income requirement to open a Visa credit card?
Yes, the member must have a minimum income of $10,000.00 a year.
Is there any age limit to obtaining a credit card?
Yes, a member must at least 21 years of age to obtain a credit card.
Members age 18 - 20 may apply for a credit card with a qualified joint applicant.
What should I do if my card is misplaced or stolen?
You should report your card lost or stolen right away.
During business hours (Mon. – Fri. 8am – 5pm, excluding holidays), you can call MPECU at 218-336-1800 or Toll Free: 1-866-724-3993.
At any time, you can call Visa at 1-800-325-3678. If you are outside the United States, you can reach Visa at 727-570-4881.
What should I do if I have a dispute with a merchant regarding a purchase made using my credit card?
If you have a problem with the quality of goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due.
Merchant disputes may be filed if the amount of the purchase was more than $50, made in your home state or within 100 miles of your current mailing address.
You must make your dispute in writing and mail or fax to MPECU, or initiate the dispute on-line through the EZCard site.
Why are the finance charges for cash advances I get with my credit card figured differently from purchases that I make with my credit card?
Cash advances with your credit card are charged interest from the date of posting. Credit card purchases have a grace period of 25 days before interest is charged.
Are there any fees on foreign transactions?
A fee of 1 percent of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.8 percent of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals, and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates.
When I use my Visa credit card does it have vehicle rental insurance?
MPECU's VISA credit card does cover you for vehicle rental insurance ONLY if you call ahead first and get the coverage authorized. You need to contact Customer Service with VISA at 800-847-2911.
What does "Authorized User" mean on our credit cards?
An authorized user receives a card in his/her own name under the main person's account number. The authorized user can make purchases and do cash advances on the account, but they are not responsible for the debt or for making payments.
Being an authorized user does not impact his/her credit report either negatively or positively.
Can I keep my MPECU Visa credit card open if I close my membership?
No. If you close your membership, all loans and Visa balances must be paid in full and closed.